The Big Issue Australia – Shipping Policy

Thank you for shopping with The Big Issue Australia. We aim to process and deliver your order as quickly and reliably as possible.

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Processing Time

Orders are typically processed and dispatched within 2–3 business days.
During peak periods or promotional events, dispatch times may be slightly longer.

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Shipping Timeframes

Once dispatched, standard delivery within Australia generally takes:

📦 5–10 business days

Delivery times may vary depending on your location, courier delays, and public holidays.

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Shipping Costs

Shipping costs are calculated at checkout based on your order weight, size, and delivery location.

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Order Tracking

Order tracking is not available on standard shipping. 

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Incorrect Shipping Information

Please ensure your shipping address is complete and correct.
The Big Issue Australia is not responsible for delays or lost parcels caused by incorrect or incomplete address information.

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Missing or Delayed Deliveries

If your order has not arrived within the estimated timeframe, please contact us at:
📧 hello@bigissue.org.au

We will assist in tracking your order and resolving any issues.

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International Shipping

At this time, we do not offer international shipping. If you would like to enquire about shipping internationally, you can contact us at hello@bigissue.org.au for a custom order. Visit Australia Post's website for estimated international shipping fees.